Connectivity Issue - London


Mar 28, 08:08 UTC
Monitoring - At this time we have been able to correct the issues affecting connectivity in our London data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.

Mar 28, 06:54 UTC
Identified - Starting around 2:30 UTC, a communications link began experiencing instability, leading to increased latency, data loss, and periods of no connectivity. This was due to the routes fluctuating and switching to alternative transit providers multiple times.

The issue was most severe between 2:30 UTC and 3:30 UTC but continued to occur intermittently. The most recent disruption was recorded around 05:45 UTC and is still ongoing. Our network team confirmed this is related to a fiber connection cut in an upstream provider’s network.

Our team is actively mitigating the issue and working to reroute traffic through paths that are currently stable and free from loss. A significant portion of the traffic was routed over to a stable link at 06:30 UTC.

Mar 28, 04:33 UTC
Investigating - Our team is investigating an issue affecting connectivity in our London data center. During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.

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